Here is a list of the most commly asked support questions we recieve. For questions that you can't find answered here, feel free to contact us through one of our support channels. Also, feel free to recommend anything that we've missed here, this is a work in progress. :)

  Sales Questions
  1. Are the prices based on monthly charges?
  2. Do I have free access to change my page?
  3. Do you accept international customers?
  4. Do you host foreign domains? (.de,.ru, etc...)
  5. Do you offer dial-up services?
  6. Do you offer web design services?
  7. Do you restrict the content of your websites?
  8. How do I upgrade to another package?
  9. How long does it take to setup my account?
  10. How much is more bandwidth?
  11. Is there a minimum contract for your services?
  12. What activities are prohibited?
  13. What set up fees do you charge?
  14. Why don't you offer unlimited traffic?
Are the prices based on monthly charges? 

Yes

Do I have free access to change my page?

Yes. You have 24 hour access to your account, and may make as many changes as you want with no extra charge.

Do you accept international customers?

We sure do.

Do you host foreign domains? (.de,.ru, etc...) 

We sure do, If you register the domain to our NS , we will host it.
We don't register foregin domains though.

Our Nameservers are of the following:

Primary Hostname: dns.serviceisland.com
Primary IP: 216.65.21.6

Secondary Hostname:
ns2.serviceisland.com
Secondary IP: 151.196.157.200

Do you offer dial-up services?

No, we specilize in web-hosting. You will need a local ISP to access the internet and our services.

Do you offer web design services?

No, But you should have a look at http://www.precisedesign.com . They design really nice pages in a reasonable time for good prices. Check them out.

Do you restrict the content of your websites?

No, as long as the content is legal in the United States and the country or municipality in which you reside. We do not restrict your content, nor do we restrict your ability to run cgi scripts.

How do I upgrade to another package? 

Just send an e-mail to admin@serviceisland.com.

How long does it take to setup my account?

Setup takes 24 hours or less , Guarenteed. If you do not fill out all the information requested, That might delay it a bit.

How much is more bandwidth? 

Extra bandwiths are charged at $2.00 per gig.

Is there a minimum contract for your services?

NO, we do not charge "$17.00 a month And then make you signup for 2 years" like some other companies.

What activities are prohibited?

Clients may not send out any unsolicited commercial e-mail (spam) related to their site or from their account at serviceisland.com. Violation of this prohibition may lead to immediate account removal. In addition, clients may not send Usenet spams (i.e. publicizing their site in a large number of newsgroups that are irrelevant to the topic of the site).

What set up fees do you charge?

Depends on the package, We do charge $25 for each new account setup due to the administrative procedure.

Why don't you offer unlimited traffic?

Unlimited traffic can never be implemented by ANY reliable web-hosting company. Think of it this way, You have one customer and he takes up more then 300 GIGS of transfer, where each GIG costs around $10. That web hosting bussiness will be gone the next day with your money. You get what you pay for is the key motto.


 

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